Do I need a phone line to get started with Zingle?
Zingle is a wireless service, similar to your cell phone. You do NOT need to have a phone line in order to start providing this service to your customers. We will provide you with a dedicated text valet number.
Can I use my business’s existing phone number for Zingle service?
We recommend you keep your existing phone line so that you can continue receiving phone calls from customers who do not text. In time, they will convert to the convenience of text ordering. Phone requests take too long.
Do I need a computer or Internet access to set up Zingle service?
Not necessary! You can set up your service using our online web page or your own cell phone. All features of our service are configured by you, from your cell phone or our online web page. We give you the convenience to make any and all changes from wherever you are, with no need to be in front of a computer or on the internet.
What DO I need to start Zingle service?
You just need to contact us and sign up for Zingle service! We ship you a Zingle unit to plug in at your place of business. After that, let your customers know they can now Zingle (text in) their requests by sending a text message right from their phone!
How do I know when one of my customers sent me a Zingle text parking request?
Your Zingle unit will ring (based on the volume level you set), notifying you that a text request is coming in.
How will my customer know that I received their Zingle text parking request?
When your customer's text request is received, a confirmation text message is sent back to them. When you are set in automatic mode, the confirmation text message is automatically sent to your customers, and when you are set in manual mode, the confirmation text message is sent after you press the confirmation button on the Zingle unit.
What happens if I need to get a hold of the valet customer (due to special circumstances)?
Easy. Zingle offers the option to includes the user’s phone number on each text request. If for any reason you need to get a hold of them, their contact information is provided. In our modern era, most text ordering customers are knowledgeable customers. It’s very rare that any of our Zingle businesses ever need to contact the customer before pick-up.
How will my customers know how to use the service?
Zingle is very easy to use and is based on text messaging (the exact same interface used on mobile phones for everyday text messaging), meaning customers already know how to use it. Zingle’s text messaging platform provides the ability to maximize the number of customers who can interact with your business or location. Almost everyone has a text messaging plan or access to use text messaging.
What happens if we are closed and a text request is sent in?
Don’t worry. Zingle has a mode that sends back a ‘we are currently closed’ message to each customer that tries to send a text when the location is closed.