Case Studies
Valet Parking Authority / Grand Lux Cafe Chicago
The idea for Grand Lux Cafe came to life when The Venetian Resort, Hotel and Casino in Las Vegas asked David Overton, Founder of The Cheesecake Factory Restaurants, to create an upscale casual restaurant concept for their property.
Grand Lux Cafe prides itself on providing guests unique, casual global cuisine in an elegant yet relaxed atmosphere. Valet Parking Authority is always looking for ways to make sure that Grand Lux Cafe guests experience the best service when they arrive and when they leave.
With a street-side valet operation, Valet Parking Authority wanted to ensure guests did not have a long wait for their cars to be retrieved, especially when Chicago is living up to its name as “The Windy City”.
The Result
Valet Parking Authority added Zingle so guests can conveniently text for their car when they’re ready to leave. Additionally, the restaurant staff can make valet requests directly from their hostess stand. Zingle has helped the valet team by providing more lead time to retrieve cars which are held at a garage several blocks away. More importantly, Zingle has helped minimize the wait time for their valet customers, in turn helping ensure the overall experience at Grand Lux Cafe remains very positive.
Central Parking System
"Our customers love Zingle b/c they don't have to wait for their car in the cold or heat...they just love it." - Johnnie, NYC
- Increased number of monthly parking customers
- Improved operator parking efficiency during peak hours
- Reduced phone call labor: Lot receives over 400 text valet requests each week
- Customers are happier
The Waldorf-Astoria
"We're able to service customers quicker which results in customers getting less frustrated." - Waldorf Astoria
- Improved car retrieval lead times
- Automated internal garage communication
- Eliminated phone labor
- Improved customer service scores
San Diego International Airport
"Zingle gives our customers a convenient way to let us know when they've arrived, so we can have their vehicles waiting." - San Diego Airport
- Increased valet usage by providing faster car retrievals
- Improved customer service
- Increased ancillary service usage through response message
Memorial Sloan-Kettering Cancer Center
"Based on the sensitive nature of our care, our patients cannot be exposed to long valet waits in Manhattan. Zingle has really helped with this problem." - Hospital Mgmt. Staff
- Enhanced client-to-garage relationship with service that drastically improved hospital patients' parking experience
- Improved company good will by reducing patients' parking wait time in extreme NYC weather
